Information workers communicate over Teams with chat, meet, and call, and use other Teams apps (depending on the specific license).įrontline workers can find organization-wide resources, communications, or training with SharePoint, OneDrive, Viva Engage, and Stream. Information workers write, edit, and share documents and have Office apps on desktops or laptops, plus mobile apps on phones and tablets.įrontline workers communicate on the go with Teams chat, schedule work with Shifts, check off to-do items with Tasks, and track items in Lists, along with other Teams functionality. Information workers need tools to support their tasks like:įrontline workers need access to information on the go - they have the Office apps on phones or tablets. ![]() With this example, you can mix license types for the two types of workers in your organization, like in the following table: Frontline workers need quick access to tools that help them work with customers: The following illustration shows one way to apply licenses and policies for Retail workers, for example: If it makes sense for your organization, you can assign different licenses to these different types of users. ![]() ![]() ![]() Assign appropriate licenses to support frontline worker and information worker user types
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